Swindon Engineering Metalworkers Limited

Call:

01793 641808

SWINDON ENGINEERING METALWORKERS LTD.

SWINDON ENGINEERING METALWORKERS LTD.

 

Terms of website use

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website www.swindoneng.com  (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

 

Information about us

 

www.swindoneng.com is a site operated by Stefan Gawluk ("We").  We have an office at Swindon Engineering Metalworkers Ltd, Unit 10, Bramble Close, Swindon, SN2 8DW

 

Accessing our site

 

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

 

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

 

If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

 

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

 

Use of private information policy (GDPR)

Last updated: 13th March 2020

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

 

Our policy covers

Why we value your privacy

How we collect information

What information we hold

Where we store your information

What we use your information for

Who’s responsible for your information at our company

Who has access to information about you

The steps we take to keep your information private

 

How to complain

Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.

If you sign up for a newsletter, we only collect your email address.

When you buy something from us, we collect your name, email address, phone number, and a delivery address.

If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

All purchases are processed by [_], our ecommerce platform and we never have access to your credit card information.

Where we store your information

When you contact us by email or through our website, we store your your information in [_], our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in [_], which is the marketing platform we prefer. When you buy something, your information is stored in [_], our ecommerce platform, and if we do business, we store your information in our accounts software, [_]. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Stefan Gawluk, our manager, is responsible for the security of your information. You can contact them by email at [_] or by phone on [_] if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in [_], an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted using [_] and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact [_] by email at [_] or by phone on [_]. If you’re the letter writing type, send your envelope to [_]

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.

 

Intellectual property rights

 

We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

 

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

 

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

 

Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

 

You must not use any part of the materials on our site for commercial purposes without obtaining a license to do so from us or our licensor’s.

 

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

 

Information about you and your visits to our site

 

We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

 

Viruses, hacking and other offenses

 

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

 

By breaching this provision, you would commit a criminal offense under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

 

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

 

Website Cookies Policy

 

This website uses cookies. By using this website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

 

About cookies

 

Cookies are files, often including unique identifiers, that are sent by web servers to web browsers, and which may then be sent back to the server each time the browser requests a page from the server.

 

Cookies can be used by web servers to identity and track users as they navigate different pages on a website, and to identify users returning to a website.

 

Cookies may be either "persistent" cookies or "session" cookies. A persistent cookie is stored by the browser and will remain valid until its set expiry date (unless deleted by the user before the expiry date). A session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

 

Cookies on this website

 

This site uses session cookies and persistent cookies.

 

How we use cookies

 

We may generate statistical and other information about our websites use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website, for example, to determine popular product searches. None of this information contains any of your personal data and no electronic or hard copy is kept of any of these records.

 

Third party cookies

 

When you use our website, you may also be sent third party cookies.

 

Our [advertisers/service providers] may send you cookies. They may use the information they obtain from your use of their cookies:

 

(1)       [to track your browser across multiple websites;]

 

(2)       [to build a profile of your web surfing;]

 

(3)       [to target advertisements which may be of particular interest to you.]

 

[In addition, we use [Google Analytics] to analyse the use of this website. [Google Analytics] generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. [Google] will store this information. [Google's] privacy policy is available at: [http://www.google.com/privacypolicy.html.]][1]]

 

[Our advertising services providers may send you cookies for the purpose of enabling the service of advertisements based on your previous visits to our website.]

 

Blocking cookies

 

Most browsers allow you to refuse to accept or block cookies. Blocking all cookies will, however, have a negative impact upon the usability of many websites.

 

Deleting cookies

 

You can also delete cookies already stored on your computer. Doing this may also have a negative impact on the usability of many websites. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel

 

Contact us

 

This website is owned and operated by Stefan Gawluk

 

If you have any questions about my cookies or this Cookies Policy, please contact us by email for clarification. For information on customer complaints visit our customer service page.

 

Linking to our site

 

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

 

You must not establish a link from any website that is not owned by you.

 

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

 

Links from our site

 

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

 

Jurisdiction and applicable law

 

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

 

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

 

Your concerns

 

If you have any concerns about material which appears on our site, please get in touch

 

Our Complaints Procedures

 

Any complaint verbal or written will be referred to our complaints manager at the earliest opportunity or to a member of the senior management if the complaints manager is unavailable. We will also

 

acknowledge the complaint in writing promptly

give details in our acknowledgement letter of the Financial Ombudsman Service

make contact to seek clarification on any points where necessary

fully investigate the complaint

keep you informed of our progress

discuss with you our findings and proposed response

 You will receive contact from us advising on progress if we cannot respond immediately. We will let you have our final response as soon as possible and not later than eight weeks.

 

 We will be the first contact if you have any complaints. However, you can also refer your complaints to the Financial Ombudsman Service if:

 

you have already received our final response. The complaint must be referred to the Financial Ombudsman Service no later than 6 months after the date on which we sent you the final response; or

eight weeks have lapsed since we received your complaint. However, the complaint will not be considered by the Financial Ombudsman Service if it is referred more than 6 years after the event complained of or more than 3 years from the date on which you should have reasonably become aware that you had cause for complaint.

Adviser or Provider

 Clients often express dissatisfaction to their adviser about the product provider. We will need to establish whether or not your complaint relates to the advice given, the adviser service or the service or performance of the product provider. If unclear, this must not delay investigation and we will proceed with our own investigation. The complaints manager will review this matter and take the complaint to the provider if appropriate in consultation with you.

 

Investigation

 The complaints manager will establish the nature and scope of your complaint having due regards to the Financial Conduct Authority’s direction:

 

Deal with complaints promptly and fairly

Give complainants clear replies and, where appropriate, fair redress

Eligible Complainants

 It is the firm’s policy to treat all complainants the same, however, eligible complainants are legally defined and have additional rights in law that we must acknowledge and adhere to.

 

 

Eligible complainants are those who have a potential claim against a firm based whereby it believes he/she has suffered a financial loss due to poor advice or service that are:

 

Private Individuals

Companies within the EU definition of a microenterprise

Charities with an income of under £1,000,000

Trustees of a trust with assets of under £1,000,000

Professional clients and eligible counterparties where the person is an individual acting for purposes outside his trade, business, craft or profession

 The Financial Conduct Authority complaints rules apply to complaints:

 

  • made by, or on behalf of an eligible complainant;

 

  • relating to regulated activity;

 

  • involving an allegation that the complainant has suffered, or may suffer, financial loss, material distress or material inconvenience;

 

  • not resolved by close of business on the day following receipt;

 

  • referred directly to the Ombudsman Service where the complainant and the firm have both consented to the FOS investigation

 

Final response

 

 This will set out clearly the firm’s decision and the reasons for it. If any compensation is offered a clear method of calculation will be shown.

 

We must include details of the Financial Ombudsman Service in the final response if dealing with an eligible complainant and a regulated activity, we will:

 

explain that the complainant must refer the matter to the ombudsman within six months of the date of this letter or the right to use this service is lost

 

 

Analysis

 

 A root cause analysis will be undertaken by the firm in the case of any complaint and this will be recorded with the appropriate action having been taken.

 

Closing a complaint

 Where the firm has sent a final response; or where you have indicated in writing acceptance of the firm’s earlier response to confirm that you are satisfied with the findings of the investigations and any resolution

 

 We will consider the complaint closed once we have issued to you our final response letter

 

Financial Ombudsman Service

 

 If our final response is not acceptable to you then you may be able to refer this matter to the Financial Ombudsman Service – full details regarding the Financial Ombudsman  Service will be sent to you as part of our response to your complaint, or at any other time if you ask us to do so.

 

 We will co-operate fully with the Ombudsman in resolving any complaints made against us and agree to be bound by any awards made by the Ombudsman.

 

 We undertake to implement promptly any award made in your favour by the Financial Ombudsman Service

 

Contact

 

Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR (Monday to Friday – 8am to 8pm and Saturday – 9am to 1pm)

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

 Contacting the FOS by Telephone

 

 0800 023 4567 - Calls to this number are normally free for people ringing from a "fixed line" phone – but charges may apply if you call from a mobile phone

 

 0300 123 9123 - Calls to this number are charged at the same rate as 01 or 02 numbers on mobile phone tariffs

 

 These numbers may not be available from outside the UK – so please call the Financial Ombudsman from abroad on +44 20 7964 0500

 

 The Financial Ombudsman will be happy to phone you back, if you're worried about the cost of calling them.

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For more information contact us via:

 

Swindon Engineering Metalworkers Ltd

Unit 10

Bramble Close

Swindon

Wiltshire

SN2 8DW

 

 

Tel: 01793 641808

Fax: 01793 513029

Email: sales@swindoneng.com Quotations – We provide a no obligation quotation service at no cost and we are happy to receive your information and translate it from the following sources:Electronic drawing file formats including DXF, PDF and DWGHard copy drawings Faxed drawings to 01793 513029 Email to sales@swindoneng.com We will also quote from sketches, samples or by arranging a competent person to visit and undertake a survey. You can also call into our office reception on 01793 641808 for a friendly chat to discuss your requirements.

 

CONTACT

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